Shipping, returns & terms.

Last updated: September 2026

Shipping within the United States

Orders are processed within 1–3 business days of payment and ship from established US distribution centres. Most orders arrive 2–7 business days after shipping. You'll receive a tracking number by email as soon as your order leaves the warehouse.

Standard US shipping is a flat $9.99 and free on orders over $400. Some small items are marked “add-on”: they ship with orders of $100 or more. We ship to the 50 states; we don't currently ship to PO boxes or APO/FPO addresses.

International orders

We ship outside the US on request, including to West Africa. International orders are quoted individually — contact us by email or WhatsApp with your list and destination.

• International parcels ship by DHL Express with tracking.
• Import duties, taxes and customs fees are not included and are paid by the recipient on delivery. For some destinations, including Burkina Faso, duties cannot be prepaid.
• Delivery times depend on the destination and customs clearance.

Pickup in Ouagadougou. Choose “Pickup in Ouagadougou” in your bag to pay air freight at checkout. We confirm every order, and Ouagadougou orders leave for our shipper together once a week, then fly to Ouagadougou. We call you when your order is ready to pick up. Customs duties are not included and are paid at pickup.

Returns

You can return unopened items in their original packaging within 30 days of delivery for a refund of the item price. Contact us first so we can issue a return authorization — returns sent without one can't be processed. Return shipping is paid by the customer unless the item arrived damaged or incorrect.

Opened software, consumables and special-order items can't be returned unless they're defective.

Damaged, defective or incorrect items

Tell us within 7 days of delivery if an item arrives damaged, defective or isn't what you ordered. Send your order number and a photo, and we'll arrange a replacement or refund.

Warranty

All products are brand-new and carry the manufacturer's warranty. After the first 30 days, warranty claims are handled through the manufacturer; we'll point you to the right process and help where we can.

Cancellations

You can cancel an order for a full refund until it ships. Once shipped, it's handled as a return.

Terms of sale

Prices and availability. Prices are in US dollars and update daily from our distributor. We confirm stock and price again when you check out; if an item sells out or its price changes, we tell you before you pay. An order is accepted when we send your confirmation email. If a problem appears after payment (for example, a pricing error or stock that's no longer available), we'll contact you and refund anything we can't ship.

List prices and deals. "List price" is the manufacturer's or distributor's list price for the item, and we only show it when it's close to real market prices. A deal is shown with its end date; the deal price applies until that date while stock lasts.

Sales tax. Sales tax is calculated at checkout where it applies. Approved tax-exempt business accounts check out without sales tax.

Business orders. A PO number you add at checkout appears on your receipt. Written quotes are valid for 7 days unless the quote says otherwise.

Accounts. You're responsible for keeping your password safe. We may suspend accounts used for fraud or abuse.

Contact

Email or message us on WhatsApp. KAJ Supply is a KAJ Consulting company.