Help

Shipping, returns & warranty

Last updated: September 2026

Shipping within the United States

Orders are processed within 1–3 business days of payment and ship from established US distribution centres. Most orders arrive 2–7 business days after shipping. You'll receive a tracking number by email as soon as your order leaves the warehouse.

Standard US shipping is a flat $9.99 and free on orders over $199. We ship to the 50 states; we don't currently ship to PO boxes or APO/FPO addresses.

International orders

We ship outside the US on request, including to West Africa. International orders are quoted individually — contact us by email or WhatsApp with your list and destination.

• International parcels ship by DHL Express with tracking.
• Import duties, taxes and customs fees are not included and are paid by the recipient on delivery. For some destinations, including Burkina Faso, duties cannot be prepaid.
• Delivery times depend on the destination and customs clearance.

Returns

You can return unopened items in their original packaging within 30 days of delivery for a refund of the item price. Contact us first so we can issue a return authorization — returns sent without one can't be processed. Return shipping is paid by the customer unless the item arrived damaged or incorrect.

Opened software, consumables and special-order items can't be returned unless they're defective.

Damaged, defective or incorrect items

Tell us within 7 days of delivery if an item arrives damaged, defective or isn't what you ordered. Send your order number and a photo, and we'll arrange a replacement or refund.

Warranty

All products are brand-new and carry the manufacturer's warranty. After the first 30 days, warranty claims are handled through the manufacturer; we'll point you to the right process and help where we can.

Cancellations

You can cancel an order for a full refund until it ships. Once shipped, it's handled as a return.

Contact

Email or message us on WhatsApp. KAJ Supply is a KAJ Consulting company.